REGULATIONS OF THE
INSPIROWANE.EU ONLINE STORE FOR CONSUMERS

1. GENERAL PROVISIONS
2. ELECTRONIC SERVICES IN THE ONLINE STORE
3. CONDITIONS OF CONCLUDING A SALES AGREEMENT
4. PAYMENT METHODS
5. COST, DATE AND METHODS OF DELIVERY
6. CONDITIONS FOR TERMINATING AGREEMENTS FOR THE PROVISION OF ELECTRONIC SERVICES
7. COMPLAINT PROCEDURE
8. RIGHT TO WITHDRAW FROM THE CONTRACT
9. PRODUCT OPINIONS
10. ILLEGAL CONTENT AND OTHER CONTENT IN COMPLIANCE WITH THE REGULATIONS
11. FINAL PROVISIONS

1. GENERAL PROVISIONS

1.1. The Online Store available at www.inspirowane.eu is run by Damian Wawrzyniak running a business under the name 7 Regnum Group Damian Wawrzyniak NIP: 7551852168 (business address and correspondence address: 7 Regnum Group Damian Wawrzyniak, Pasternik 4F, 48-250 Głogówek, Poland.
Głogówek) entered into the Central Register and Information on Economic Activity of the Republic of Poland kept by the minister responsible for economy, e-mail address: [email protected].
1.2. These Regulations are addressed to consumers. The provisions of these Regulations are not intended to exclude or limit any rights of consumers under mandatory legal provisions - any possible doubts are resolved in favor of the consumer. In the event of inconsistency between the provisions of these Regulations and the above provisions, these provisions shall prevail.
1.3. The administrator of personal data processed in the Online Store in connection with the implementation of the provisions of these Regulations is the Seller. Personal data are processed for the purposes, within the scope and based on the grounds and principles indicated in the privacy policy published on the Online Store website. The privacy policy primarily contains the rules regarding the processing of personal data by the Administrator in the Online Store, including the basis, purposes and scope of personal data processing and the rights of data subjects, as well as information on the use of cookies and analytical tools in the Online Store. Using the Online Store, including making purchases, is voluntary. Similarly, the provision of personal data by the Service User or Customer using the Online Store is voluntary, subject to the exceptions indicated in the privacy policy (conclusion of the contract and the Seller's statutory obligations).
1.4. Definitions:
1.4.1. WORKING DAY – one day from Monday to Friday, excluding public holidays.
1.4.2. REGISTRATION FORM – a form available in the Online Store enabling the creation of an Account.
1.4.3. ORDER FORM - Electronic Service, an interactive form available in the Online Store enabling placing an Order, in particular by adding Products to the electronic basket and specifying the terms of the Sales Agreement, including the method of delivery and payment.
1.4.4. CUSTOMER - a natural person with full legal capacity, and in cases provided for by generally applicable regulations, also a natural person with limited legal capacity who has concluded or intends to conclude a Sales Agreement with the Seller.
1.4.5. CIVIL CODE - Civil Code Act of April 23, 1964 (Journal of Laws No. 16, item 93, as amended).
1.4.6. ACCOUNT - Electronic Service, marked with an individual name (login) and password provided by the Service Recipient, a set of resources in the Service Provider's IT system in which the Service Recipient's data is collected, including information about placed Orders.
1.4.7.NEWSLETTER - Electronic Service, electronic distribution service provided by the Service Provider via e-mail, which enables all Service Users using it to automatically receive the content of subsequent editions of the newsletter containing information about Products in the Online Store.
1.4.8. PRODUCT – a movable item available in the Online Store that is the subject of the Sales Agreement between the Customer and the Seller.
1.4.9. REGULATIONS – these regulations of the Online Store.
1.4.10.ONLINE STORE - Service Provider's Online Store available at the Internet address: www.inspirowane.eu.
1.4.11. SELLER; SERVICE PROVIDER - Damian Wawrzyniak running a business under the name 7 Regnum Group Damian Wawrzyniak (business address and correspondence address: Pasternik 4F, 48-250 Głogówek, Poland) entered into the Central Register and Information on Economic Activity of the Republic of Poland kept by the competent minister for economy, e-mail address: [email protected].
1.4.12. SALES AGREEMENT - a Product sales agreement concluded between the Customer and the Seller via the Online Store.
1.4.13.ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the Service Recipient via the Online Store.
1.4.14. SERVICE RECIPIENT – a natural person with full legal capacity, and in cases provided for by generally applicable regulations, also a natural person with limited legal capacity, using or intending to use the Electronic Service.
1.4.15. ORDER - the Customer's declaration of will submitted using the Order Form and aimed directly at concluding a Product Sales Agreement with the Seller.

2. ELECTRONIC SERVICES IN THE ONLINE STORE

2.1. The following Electronic Services are available in the Online Store: Account, Order Form and Newsletter.
2.1.1. Account - using the Account is possible after completing two subsequent steps - (1) completing the Registration Form and (2) clicking the "Register" field. In the Registration Form, it is necessary to provide the following data of the Service User: name and surname, address (street, house/apartment number, postal code, city, country), e-mail address, contact telephone number and password.
2.1.2. Order Form - the use of the Order Form begins when the first Product is added to the electronic cart in the Online Store. An order is placed after completing a total of two subsequent steps - (1) completing the Order Form and (2) clicking the "I confirm the order" field - until then, it is possible to modify the entered data yourself (for this purpose, please follow the displayed messages and information available on website of the Online Store). The Order Form must provide the following data: name and surname, address (street, house/apartment number, postal code, city, country), e-mail address, contact telephone number, Product(s), quantity of Product(s), place and method delivery, payment method.
2.1.3. Newsletter - the Newsletter is used by checking the appropriate checkbox when creating an Account - when the Account is created, the Service Recipient is subscribed to the Newsletter.
2.2. The use of Electronic Services by the Service Recipient is free of charge.
2.2.1. The Account and Newsletter in the Online Store are provided for an indefinite period of time.
2.2.2. The use of the Order Form is one-time and ends when the Order is placed via it.
2.3. Technical requirements necessary for cooperation with the IT system used by the Service Provider:
2.3.1. A computer, laptop or other multimedia device with Internet access.
2.3.2. Access to e-mail.
2.3.3. Web browser: Mozilla Firefox version 11.0 and higher or Internet Explorer version 9.0 and higher, Opera version 7.0 and higher, Google Chrome version 12.0.0 and higher.
2.3.4. Recommended screen resolution: 1024x768.
2.3.5. Enabling the ability to save cookies and JavaScript support in the web browser.
2.4. The Service Recipient is obliged to use the Online Store in a manner consistent with the law and good practices, taking into account the respect for personal rights and copyrights and intellectual property of third parties.
2.5. The service recipient is obliged to enter data consistent with the actual situation.
2.6. The Service Recipient is prohibited from providing illegal content.

3. TERMS AND CONDITIONS OF CONCLUDING A SALES AGREEMENT

3.1. Announcements, advertisements, price lists and other information about Products provided on the Online Store's websites, in particular their descriptions, technical and operational parameters and prices, constitute an invitation to conclude a contract within the meaning of Art. 71 of the Civil Code.
3.2. The Product price displayed on the Online Store website is given in Polish zlotys and includes all components, including VAT and customs duties. However, the prices do not include possible delivery and payment costs, which are indicated when placing the Order.
3.3. The Product price displayed on the Online Store website is binding at the time the Customer places the Order. This price will not change regardless of price changes in the Online Store, which may appear in relation to individual Products after the Customer places an Order.
3.4. Conclusion of the Sales Agreement using the Order Form
3.4.1. In order to conclude the Sales Agreement, it is necessary for the Customer to place an Order in advance.
3.4.2. After placing the Order, the Seller immediately confirms its receipt, which binds the Customer to his Order and at the same time accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for execution takes place by sending an appropriate message to the Customer's e-mail address provided when placing the Order, which contains at least confirmation of all essential elements of the Order and the Seller's declaration of receipt of the Order and its acceptance for execution. When the Customer receives the above e-mail, a Sales Agreement is concluded between the Customer and the Seller.
3.5. The content of the concluded Sales Agreement is recorded, secured and made available to the Customer by (1) making these Regulations available on the Online Store website, (2) sending the Customer the e-mail message referred to in point. 3.4.2., as well as by (3) attaching proof of purchase of the concluded Sales Agreement to the shipments. The content of the Sales Agreement is additionally recorded and secured in the IT system of the Seller's Online Store.
3.6. Pursuant to Art. 12 section 2 of the Act on the protection of certain consumer rights and on liability for damage caused by a dangerous product, if the entrepreneur cannot provide the service because the subject of the service is not available, he or she should immediately, no later than within thirty days from the conclusion of the contract, notify the consumer about this and return the sum of money received from him.

4. PAYMENT METHODS

4.1. The Seller provides the following payment methods:
4.1.1. Payment on delivery upon receipt of the shipment.
4.1.2. Payment by traditional transfer to the Seller's bank account.
4.1.2.1. Bank: Alior Bank SA
4.1.2.2. Account number: PL63 2490 0005 0000 4500 4481 8773.
4.1.3. Electronic payments via the Przelewy24 website - including: e-transfer, BLIK, payment card, installment payment.
4.2. Settlement of transactions with electronic payments and payment cards is carried out in accordance with the Customer's choice via the Przelewy24 website.

5. COST, DATE AND METHODS OF DELIVERY

5.1. The Seller provides the following methods of delivery or collection of the Product:
5.1.1. Courier delivery, cash on delivery courier delivery.
5.2. Possible delivery costs are indicated when placing the Order. They depend on the delivery and payment method chosen by the Customer. Delivery costs are also indicated on the Online Store website in the "Shipping costs" tab.
5.3. The delivery time of the Product to the Customer is from 1 to a maximum of 14 business days for regular products and on average 30 business days for custom-made products, unless a shorter deadline is specified in the description of a given Product or when placing an Order. This deadline should be calculated as follows:
5.3.1. If the Customer chooses the payment method by transfer, electronic payment or payment card - from the date of crediting the Seller's bank account or settlement account.
5.3.2. If the Customer chooses the cash on delivery method - from the date of conclusion of the Sales Agreement.
5.4. Parcels are usually sent via UPS, DPD, InPost with tracking and shipping without a signature. If you prefer UPS Extra delivery with signature required, an additional fee will apply, so please contact us before choosing this method. No matter which shipment you choose, we will provide you with a link to track your shipment online.
5.5. Shipping fees include handling and packing fees, as well as shipping costs. Handling fees are fixed, while transportation fees vary depending on the total weight of the shipment. We recommend grouping items into one order. We cannot group two separate orders placed separately and shipping charges will apply to each of them. Your parcel will be shipped at your own risk, but special attention should be paid to protecting fragile items.

6. CONDITIONS FOR TERMINATING AGREEMENTS FOR THE PROVISION OF ELECTRONIC SERVICES

6.1. The Service Provider and the Service Recipient may terminate the contract for the provision of Electronic Services at any time by mutual consent of the parties.
6.2. Termination of the contract for the provision of Electronic Services:
6.2.1. An indefinite, continuous contract for the provision of Electronic Services (e.g. Account) may be terminated.
6.2.2. The Service Recipient may terminate the contract for the provision of Electronic Services without specifying reasons by sending an appropriate declaration, in particular via e-mail to the following address: [email protected] or in writing to the following address: 7 Regnum Group Damian Wawrzyniak, Pasternik 4F, 48-250 Głogówek, Poland. In such a case, the contract expires after 7 days from the date of submission of the declaration of will to terminate it (notice period), unless the parties agree on a shorter notice period.
6.2.3. In the case of Service Recipients who are also consumers, the Service Provider may terminate the contract for the provision of Electronic Services when the Service Recipient objectively grossly or persistently violates the Regulations, in particular when providing illegal content, after at least one ineffective request to stop or remove the violations and set an appropriate deadline. The violation of the Regulations must be objective and unlawful. In such a case, the contract for the provision of Electronic Services expires after 14 days from the date of submission by the Service Provider to the Service Recipient of a declaration of will to terminate it (notice period).
6.2.4. In the case of Service Recipients who are not also consumers, the Service Provider may terminate the contract for the provision of Electronic Services with immediate effect and without indicating reasons by sending the Service Recipient an appropriate statement.
6.2.5 The consumer is responsible for reducing the value of the item resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.

7. COMPLAINT PROCEDURE

7.1. Complaints due to non-compliance of the Product with the Sales Agreement:
7.1.1. The basis and scope of the Seller's liability towards the Customer who is a natural person who purchases the Product for purposes unrelated to professional or business activity, due to the non-compliance of the Product with the Sales Agreement, are specified in particular by the Act on specific conditions of consumer sales and amending the Civil Code of July 27, 2002 (Journal of Laws No. 141, item 1176, as amended).
7.1.2. Notification of the non-compliance of the Product with the Sales Agreement and submitting an appropriate request may be made in particular via e-mail to the following address: [email protected] or in writing to the following address: 7 Regnum Group Damian Wawrzyniak, Pasternik 4F, 48-250 Głogówek, Poland. Whenever possible and necessary to assess the non-compliance of the Product with the contract, it should also be delivered to the above address.
7.1.3. The Seller will respond to the Customer's request immediately, no later than within 14 days. The response to the complaint is sent to the address provided by the Customer, unless the Customer provides another method.
7.1.4. In the case of Products also covered by a warranty, the Seller informs that the warranty for the sold consumer goods does not exclude, limit or suspend the buyer's rights resulting from the non-compliance of the goods with the contract.
7.2. Complaints related to the provision of Electronic Services by the Service Provider and other complaints related to the operation of the Online Store:
7.2.1. Complaints related to the provision of Electronic Services via the Online Store and other complaints related to the operation of the Online Store may be submitted in particular by e-mail to the following address: [email protected] or in writing to the following address: 7 Regnum Group Damian Wawrzyniak, Pasternik 4F , 48-250 Głogówek, Poland.
7.2.2. It is recommended to provide as much information and circumstances as possible regarding the subject of the complaint in the description of the complaint, in particular the type and date of occurrence of the irregularity and contact details - this will facilitate and speed up the consideration of the complaint by the Service Provider.
7.2.3. The Service Provider will consider the complaint immediately, no later than within 14 days.
7.2.4. The Service Provider's response to the complaint is sent to the address provided by the Service User, unless the Service User provides a different method.

8. RIGHT TO WITHDRAW FROM THE CONTRACT

8.1. The Service Recipient/Customer who is also a consumer who has concluded a distance contract may withdraw from it without giving reasons by submitting an appropriate declaration in writing within 14 days. To meet this deadline, it is enough to send a declaration before its expiry. The declaration may be sent in particular via e-mail to the following address: [email protected] or in writing to the following address: 7 Regnum Group Damian Wawrzyniak, Pasternik 4F, 48-250 Głogówek, Poland.
8.2. In the event of withdrawal from the contract, the contract is considered null and void and the consumer is released from any obligations. What the parties have provided is returned unchanged, unless the change was necessary within the scope of ordinary management. The return should be made immediately, no later than within fourteen days. If the consumer has made any prepayments, they are entitled to statutory interest from the date of prepayment.
8.3. The Service Provider/Seller will make the refund to the bank account number indicated by the consumer, unless the consumer indicates another method.
8.4. The 14-day period in which the consumer may withdraw from the contract is counted, in the case of a Sales Agreement, from the date of issue of the Product, and when the contract concerns the provision of an Electronic Service, from the date of its conclusion.
8.5. The consumer is not entitled to withdraw from a distance contract in the following cases: (1) provision of services commenced, with the consumer's consent, before the deadline referred to in points 8.1 and 8.4 above; (2) regarding audio and visual recordings and those recorded on IT data carriers after the consumer has removed their original packaging; (3) contracts for services for which the price or remuneration depends solely on price movements on the financial market; (4) services with properties specified by the consumer in the order placed by him or closely related to him; (5) benefits which, due to their nature, cannot be returned or whose items deteriorate quickly; (6) providing press; (7) gambling services.

9. PRODUCT OPINIONS

9.1. The Seller allows its Customers to issue and access opinions about Products and the Online Store under the terms specified in this point of the Regulations.
9.2. It is possible for the Customer to submit an opinion after using the form enabling adding an opinion about the Product or Online Store. This form may be made available directly on the Online Store's website (including via an external widget) or may be made available via an individual link received by the Customer after purchase to the e-mail address provided by him. When adding an opinion, the Service User may also add a graphic rating or photo of the Product - if such an option is available in the opinion form.
9.3. An opinion about a Product may only be issued for Products actually purchased in the Seller's Online Store and by the Customer who purchased the reviewed Product. It is prohibited to conclude fictitious or sham Sales Agreements in order to provide opinions about the Product. An opinion about the Online Store may be issued by a person who is a Customer of the Online Store.
9.4. Adding opinions by Customers cannot be used for illegal activities, in particular for activities constituting an act of unfair competition or activities violating personal rights, intellectual property rights or other rights of the Seller or third parties. When adding an opinion, the Customer is obliged to act in accordance with the law, these Regulations and good practices.
9.5. Opinions may be made available directly on the Online Store website (e.g. for a given Product) or on an external website collecting opinions with which the Seller cooperates and to which the Seller links on the Online Store website (including via an external widget located on the Online Store website).
9.6. The Seller ensures that published opinions about the Products come from its Customers who purchased a given Product. For this purpose, the Seller takes the following actions to check whether the opinions come from its Customers:
9.6.1. Publishing an opinion issued using a form available directly on the Online Store website requires prior verification by the Service Provider. Verification consists in checking the compliance of the opinion with the Regulations, in particular in checking whether the person giving the opinion is a Customer of the Online Store - in this case, the Seller checks whether the person made a purchase in the Online Store, and in the case of an opinion about a Product, he additionally checks whether he purchased the reviewed Product. Verification takes place without undue delay.
9.6.2. The Seller sends its Customers (including via an external opinion collection service with which it cooperates) an individual link to the e-mail address provided by the Seller during the purchase - in this way, only the Customer who purchased the Product in the Online Store has access to the opinion form.
9.6.3. In case of doubts of the Seller or objections addressed to the Seller by other Customers or third parties as to whether a given opinion comes from the Customer or whether a given Customer has purchased a given Product, the Seller reserves the right to contact the author of the opinion in order to clarify and confirm that he is actually a Customer of the Online Store. or purchased the reviewed Product.
9.7. Any comments, appeals against the verification of the opinion, or reservations as to whether a given opinion comes from the Customer or whether a given Customer has purchased a given Product may be reported in a manner analogous to the complaint procedure indicated in point 6 of the Regulations.
9.8. The Seller does not post or order any other person to post false opinions or recommendations of Customers and does not distort Customers' opinions or recommendations in order to promote its Products. The seller provides both positive and negative opinions. The seller does not provide sponsored reviews.

10. ILLEGAL CONTENT AND OTHER CONTENT IN COMPLIANCE WITH THE REGULATIONS

10.1. This point of the Regulations contains provisions arising from the Digital Services Act regarding the Online Store and the Service Provider. The Service Recipient is generally not obliged to provide content when using the Online Store, unless the Regulations require providing specific data (e.g. data for placing an Order). The Service User may be able to add an opinion or comment in the Online Store using the tools provided for this purpose by the Service Provider. In each case of providing content by the Service Recipient, he is obliged to comply with the rules contained in the Regulations.
10.2. CONTACT POINT - The Service Provider designates the e-mail address [email protected] as a single point of contact. The contact point enables direct communication of the Service Provider with the authorities of the Member States, the European Commission and the Digital Services Council and at the same time enables service recipients (including Service Recipients) direct, fast and friendly communication with the Service Provider by electronic means, for the purposes of applying the Digital Services Act. The Service Provider indicates Polish and English for the purposes of communication with its contact point.
10.3. Procedure for reporting Illegal Content and actions in accordance with Art. 16 Digital Services Act:
10.3.1. Any person or entity may report to the Service Provider the presence of specific information that a given person or entity considers to be Illegal Content to the e-mail address [email protected].
10.3.2. The notification should be sufficiently precise and properly justified. For this purpose, the Service Provider enables and facilitates submission of reports containing all of the following elements to the e-mail address provided above: (1) a sufficiently substantiated explanation of the reasons why a given person or entity alleges that the reported information constitutes Illegal Content; (2) a clear indication of the precise electronic location of the information, such as the exact URL(s), and, where applicable, additional information to identify the Illegal Content, as appropriate to the type of content and the specific type of service; (3) name and surname or name and e-mail address of the person or entity making the report, with the exception of reports regarding information considered to be related to one of the crimes referred to in Art. 3-7 of Directive 2011/93/EU; and (4) a statement that the reporting person or entity has a good faith belief that the information and allegations contained herein are accurate and complete.
10.3.3. The notification referred to above is deemed to constitute the basis for obtaining actual knowledge or information for the purposes of Art. 6 of the Digital Services Act in relation to the information it concerns, if it enables the Service Provider acting with due diligence to determine - without a detailed legal analysis - the illegal nature of a given activity or information.
10.3.4. If the report contains electronic contact details of the person or entity that submitted the report, the Service Provider shall, without undue delay, send such person or entity confirmation of receipt of the report. The service provider shall also notify such person or entity without undue delay of its decision with respect to the information covered by the report, providing information on the possibility of appealing against the decision.
10.3.5. The Service Provider considers all reports it receives under the mechanism referred to above and makes decisions regarding the information referred to in the reports in a timely, non-arbitrary and objective manner and with due diligence. If the Service Provider uses automated means for the purposes of such consideration or decision-making, it includes information on this subject in the notification referred to in the previous point.
10.4. Information on the restrictions that the Service Provider imposes in connection with the use of the Online Store, in relation to information provided by Service Users:
10.4.1. The following rules apply to the Service Recipient when providing any content within the Online Store:
10.4.1.1. obligation to use the Online Store, including posting content (e.g. as part of opinions or comments), in accordance with its intended purpose, these Regulations and in a manner consistent with the law and good practices, taking into account the respect for personal rights and copyrights and intellectual property Service providers and third parties;
10.4.1.2. the obligation to enter content consistent with the facts and in a non-misleading manner;
10.4.1.3. prohibition on providing illegal content, including the prohibition on providing Illegal Content;
10.4.1.4. prohibition on sending unsolicited commercial information (spam) via the Online Store;
10.4.1.5. prohibition on providing content that violates generally accepted rules of netiquette, including content containing vulgar or offensive content;
10.4.1.6. the obligation to have - if necessary - all required rights and permissions to provide such content on the Online Store's websites, in particular copyrights or required licenses, permissions and consents for their use, dissemination, sharing or publication, especially the right to publish and dissemination in the Online Store and the right to use and disseminate the image or personal data in the case of content that includes the image or personal data of third parties.
10.4.1.7. the obligation to use the Online Store in a way that does not pose a threat to the security of the IT system of the Service Provider, the Online Store or third parties.
10.4.2. The Service Provider reserves the right to moderate the content provided by Service Users to the Online Store website. Moderation is carried out in good faith and with due care and on the Service Provider's own initiative or upon a received report in order to detect, identify and remove Illegal Content or other content inconsistent with the Regulations or to prevent access to them or to take the necessary measures to comply with the requirements of European Union law and national law consistent with European Union law, including the requirements set out in the Digital Services Act or the requirements contained in the Regulations.
10.4.3. The moderation process may be performed manually by a human or based on automated or partially automated tools that help the Service Provider identify Illegal Content or other content inconsistent with the Regulations. After identifying such content, the Service Provider decides whether to remove or prevent access to the content or otherwise limits its visibility or takes other actions it considers necessary (e.g. contacting the Service User to clarify reservations and change the content). The Service Provider will, in a clear and easily understandable way, inform the Service User who provided the content (if we have his contact details) about his decision, the reasons for making it and the available options for appealing against this decision.
10.4.4. When implementing its rights and obligations under the Digital Services Act, the Service Provider is obliged to act with due diligence, in an objective and proportionate manner and with due regard to the rights and legally justified interests of all parties involved, including service recipients, in particular taking into account the rights set out in the Charter of Rights. fundamental rights of the European Union, such as freedom of expression, media freedom and pluralism and other fundamental rights and freedoms.
10.5. Any comments, complaints, complaints, appeals or reservations regarding decisions or other actions or lack of actions taken by the Service Provider based on the notification received or the Service Provider's decision made in accordance with the provisions of these Regulations may be reported in a manner analogous to the complaint procedure indicated in point 6 of the Regulations. Using this procedure is free of charge and allows you to submit complaints electronically to the provided e-mail address. The use of the complaint procedure is without prejudice to the right of the person or entity concerned to bring proceedings before a court or other rights.
10.6. The Service Provider will consider any comments, complaints, claims, appeals or reservations regarding decisions or other actions or lack of actions taken by the Service Provider on the basis of the notification received or the decision made in a timely, non-discriminatory, objective and non-arbitrary manner. If the complaint or other report contains sufficient reasons for the Service Provider to consider that its decision not to take action in response to the report is unjustified or that the information referred to in the complaint is not illegal and inconsistent with the Regulations, or contains information indicating that the complainant's action was not justifies the measure taken, the Service Provider shall without undue delay repeal or change its decision to remove or prevent access to the content or otherwise limit its visibility or take other actions it deems necessary.
10.7. Service Recipients, persons or entities who have reported Illegal Content, to whom the Service Provider's decisions regarding Illegal Content or content inconsistent with the Regulations are addressed, have the right to choose any extrajudicial dispute resolution body certified by the digital services coordinator of a Member State in order to resolve disputes regarding these decisions, including in relation to complaints that have not been resolved within the Service Provider's internal complaint handling system.

11. FINAL PROVISIONS

11.1. Contracts concluded through the Online Store are concluded in accordance with Polish law and in the Polish language.
11.2. Changes to the Regulations:
11.2.1. The Service Provider reserves the right to make changes to the Regulations for important reasons, i.e.: changes in legal provisions; changes in payment and delivery methods - to the extent that these changes affect the implementation of the provisions of these Regulations.
11.2.2. The amended regulations are binding on the Service Recipient if the requirements specified in Art. 384 of the Civil Code, i.e. the Service Recipient was properly notified about the changes and the Service Recipient did not terminate the contract for the provision of continuous Electronic Services within 14 days from the date of notification.
11.2.3. Changes to the Regulations will not in any way violate the rights acquired by Service Recipients who are also consumers and use the Online Store before the date of entry into force of the changes, in particular, changes to the Regulations will not affect Orders already placed or placed and Sales Agreements concluded, implemented or executed.
11.2.4. If a change to the Regulations results in the introduction of any new fees or an increase in existing ones, the Service Recipient who is a consumer has the right to withdraw from the contract.
11.3. In matters not regulated in these Regulations, the provisions of: the Civil Code; Act on the provision of electronic services of July 18, 2002 (Journal of Laws No. 144, item 1204, as amended); Act on the protection of certain consumer rights and liability for damage caused by a dangerous product of March 2, 2000 (Journal of Laws No. 22, item 271, as amended); The Act on special conditions of consumer sales and amending the Civil Code of July 27, 2002 (Journal of Laws No. 141, item 1176, as amended) and other relevant provisions of Polish law.
11.4. Disputes arising between the Service Provider/Seller and the Service Recipient/Customer who is also a consumer shall be submitted to the competent common courts. Disputes arising between the Service Provider/Seller and the Service Recipient/Customer who is not also a consumer shall be submitted to the court having jurisdiction over the registered office of the Service Provider/Seller.